Wholesale Return Policy

1. What This Policy Covers

This Wholesale Return Policy applies to Undeez products purchased at wholesale by physicians and their practices through the Undeez doctor portal. These orders are operated by Care For There LLC (“Care For There,” “we,” “us,” or “our”), and this policy is part of, and incorporated into, our Terms of Service. It governs the relationship between Care For There and the practice that places the wholesale order.

2. Patient Returns Are Handled by Your Practice

Care For There sells Undeez products to your practice at wholesale. When a patient buys a product from your practice and later wants to return it, that transaction is between the patient and your practice and is governed by your practice's own return policy. Care For There is not a party to patient sales and does not process patient refunds.

The exception is defective or damaged product. If a patient returns a product to your practice because it is defective or damaged, you may submit that item to us under this policy, the same as product you find defective on arrival.

3. Defective or Damaged Product

We stand behind every Undeez product. We will replace, or credit you for, any product that is defective or that arrives damaged. This covers:

• product that is damaged or defective when your wholesale shipment arrives;
• product with a manufacturing defect discovered in normal use; and
• defective or damaged product that a patient returns to your practice.

4. Reporting Window

To be eligible, report the defective or damaged product within 60 days of the date your wholesale order was delivered. Claims made after 60 days cannot be honored, except where applicable law requires otherwise.

5. How to File a Claim

Email support@undeez.co with the following:

• your wholesale order number;
• the product name and the quantity affected;
• a short description of the defect or damage; and
• one or two photos, if the issue is visible.

We typically respond within a few business days. We may ask you to return the affected product so we can review it. If we do, we will provide a prepaid shipping label, so a valid defective return costs your practice nothing.

6. How We Resolve a Claim

Once a claim is approved, you choose one of the following:

• a free replacement of the affected product, shipped to your practice at no charge; or
• an account credit for the wholesale value of the affected product, applied to a future wholesale order.

Wholesale orders are not refunded to the original payment method.

7. What This Policy Does Not Cover

This policy does not cover:

• non-defective product, including unsold or excess inventory you no longer want;
• patient returns for reasons other than a defect or damage, such as a change of mind or the wrong selection;
• damage caused by improper storage or handling after delivery;
• normal wear or the expected life of the product; and
• claims reported more than 60 days after delivery.

Non-defective product is not returnable to Care For There.

8. Contact Us

If you have questions about a wholesale return, contact us at:

Care For There LLC
support@undeez.co